ANOC outreach that works twice as hard

Our Best Practices ANOC outreach solutions proactively help members understand any changes to their coverage, assess intent to stay, address potential issues, and underscore the value of your plan -- so you can:

• Decrease CMS complaints (CTMs) by addressing questions before they become problems and providing alternatives as appropriate
• Reduce operational costs by deflecting inbound customer service calls
• Increase retention by creating satisfied loyal customers through proactive support

Infact one of our Medicare plan clients saw their CTM measure increase from 1-3 Stars after experiencing a 65% decrease in complaint propensity (CTM and Grievance). 

Want to learn more? Just fill out this form to request our solution overview and case study, and we'll be in touch.