Even though the year may be drawing to a close, there's still time to launch initiatives that will have a positive impact on your Star Ratings and key quality measures. You've finished the "chart chase" season, and you understand which member cohorts and provider groups need additional attention. Now is a good time to evaluate your preliminary results and consider how to move the needle. Key questions to answer include:
In this white paper, we'll explore six strategies that health plans can use to improve their quality scores at year-end, ranging from analytics to member surveys, creative messaging, multi-modal member outreach and more.