<img height="1" width="1" style="display:none;" alt="" src="https://dc.ads.linkedin.com/collect/?pid=413273&amp;fmt=gif">

When new members sign up for your health plan, do you welcome them and use this milestone to begin an ongoing dialogue with them? Communicating throughout the member life cycle is a proven way to develop a rapport with members, lower healthcare costs and increase member retention rates. When thinking about onboarding and retention best practices, consider the following questions:

  • After new members enroll, do you educate them about the benefits of health insurance and primary care?
  • Do you have a strategy for assessing members' health risks and connecting individuals with helpful resources?
  • Have you developed "member-friendly" ways to communicate that align with people's preferences?
In this white paper, we explore best practices that leading health plans are using to engage with members from onboarding to renewal and retention. You'll learn more about enrollment priorities, the importance of health risk assessments, and tips to improve member retention and minimize churn.